COM Guide

In addition to our grade-in Textile Partner Program, we also accept Customer’s Own Material (COM) or Customer’s Own Leather (COL) on all upholstered products. Please reference the instructions below to ensure your materials are processed correctly.

In addition to our grade-in Textile Partner Program, we also accept Customer’s Own Material (COM) or Customer’s Own Leather (COL) on all upholstered products. Please reference the instructions below to ensure your materials are processed correctly.

Shipping Guidelines

All packages should be marked with customer’s name, customer’s order number and products designated for application. Please furnish a sample cutting of COM or COL with the original purchase order so that identification can be verified. For additional guidelines, view or download the terms and conditions here.

COM should be shipped prepaid to:

Arcadia
Attn: COM Department
5593 Fresca Drive
La Palma, CA 90623

Fabric Testing

To ensure durability is consistent with our standards, all COM, COV and COL material must be approved in advance prior to order placement. For a listing of pre-approved fabrics for each individual product, please refer to the Grade-In and Approved Fabric Search section of the website. To submit a sample for testing, please send a minimum fabric swatch size of 8” x 8”, along with a completed COM Test Submission Form. Test results will be provided 48-hours after receipt.

COM Test Submission Form

Send test samples/form to:

Arcadia
Attn: Client Services
5692 Fresca Drive
La Palma, CA 90623