FAQ - Arcadia Contract

Simply click on the Representatives link that is located within the Contact tab. Once there, select the applicable State or Country and the contact information for the local Arcadia Representative will be provided.

Please send all COM fabric, marked with customer’s name and order number, to Arcadia, 6892 Marlin Circle, La Palma, CA 90623.

For your convenience, purchase orders can be e-mailed directly to our order entry department at orders@arcadiacontract.com.

Our Client Services Department is able to answer any and all questions as it pertains to orders, product questions or general information. Please submit inquiries directly to clientservices@arcadiacontract.com or call 800.585.5957 and you will be directed to your designated Client Service Representative.

The Arcadia Sales Representative in your area can facilitate the process of opening an account with us. Please visit the Representative section of our website to locate contact information for your area.

Please contact our Client Services Department at clientservices@arcadiacontract.com or call 800.585.5957 and you will be directed to your designated Client Service Representative.

Samples may be requested directly through your local sales representative or by contacting the literature fulfillment department at literature@arcadiacontract.com. To find the sales rep in your area, click here.

Select Grade-In Program/Approved Fabric in the Materials tab of the website and search by fabric name or specific product. If no results appear, please contact our Client Services Department for further assistance at clientservices@arcadiacontract.com or call 800.585.5957.

For replacement parts or any warranty-related issues, please contact our freight and warranty department at claims@arcadiacontract.com. Please include the sales order number or if that is not available, send a photo of the product label located on the underside of the applicable product.

Please direct any inquiries to Arcadia’s Media and Graphics Coordinator at graphics@arcadiacontract.com.

Frequently Asked Questions

How do I find out who the Arcadia Sales Rep is in my area?

Where do I ship COM fabric?

Where do I send my purchase order?

Who do I contact to check the status of my order?

How can I be set-up as a customer?

Who do I contact for quote requests?

Where do I submit requests for fabric and/or finish samples?

How do I find out if a specific fabric has been approved for an Arcadia product?

Who do I contact if a replacement part is needed?

Who do I contact for marketing or press material requirements?