1. How do I find out who the Arcadia Sales Rep is in my area?
  2. Simply click on the Representation link that is located on the top menu bar. Once there, select the applicable State or Country and the contact information for the local Arcadia Representative will be provided.
  3. Where do I ship COM fabric?
  4. Please send all COM fabric, marked with customer’s name and order number, to Arcadia, 5593 Fresca Drive, La Palma, CA 90623.
  5. Where do I send my purchase order?
  6. For your convenience, purchase orders can be e-mailed directly to our Order Entry Department at orders@arcadiacontract.com. Faxed orders are acceptable as well: 714-562-8202.
  7. Who do I contact to check the status of my order?
  8. Our Client Services Department is able to answer any and all questions as it pertains to orders, product questions or general information. Please submit inquiries directly to customers@arcadiacontract.com or call 800.585.5957 and you will be directed to your designated Client Service Representative.
  9. How can I be set-up as a customer?
  10. The Arcadia Sales Representative in your area can facilitate the process of opening an account with us. Please visit the Representation section of our website to locate the local Arcadia Representative in your area.
  11. Who do I contact for quote requests?
  12. Please contact our Client Services Department at customers@arcadiacontract.com or call 800.585.5957 and you will be directed to your designated Client Service Representative.
  13. Where do I submit requests for fabric and/or finish samples?
  14. Sample requests can be submitted via the Literature Request form which is accessible under the Contact Us link. Or, you can contact the Literature Fulfillment Department directly at literature@arcadiacontract.com for assistance.
  15. How do I find out if a specific fabric has been approved for an Arcadia product?
  16. Simply contact our Client Services Department for assistance, via e-mail at customers@arcadiacontract.com or call 800.585.5957 and you will be directed to your designated Client Service Representative.
  17. Who do I contact if a replacement part is needed?
  18. For replacement parts or any warranty-related issues, please contact our Client Services Department at customers@arcadiacontract.com or call 800.585.5957 and you will be directed to your designated Client Service Representative.
  19. Who do I contact for marketing or press material requirements?
  20. Please direct any inquiries to Arcadia's Marketing Manager, Blanca Sauceda at blancas@arcadiacontract.com.